Shipping & Returns
We want you to love your handcrafted pieces. Learn about our shipping options and hassle-free returns.
Shipping Information
Shipping Methods & Costs
Standard Shipping
5-7 business days
$8.95
Free over $100
Express Shipping
2-3 business days
$18.95
Overnight Shipping
1 business day
$34.95
Shipping Locations
We currently ship to all 50 US states and select international destinations.
United States: All 50 states, including Alaska and Hawaii
Canada: All provinces (additional customs fees may apply)
International: Select countries (contact us for availability)
Processing Time
Because each piece is handcrafted to order, please allow 2-5 business days for processing before shipment. Custom orders may require additional time.
You'll receive a shipping confirmation email with tracking information once your order ships.
Order Tracking
Once your order ships, you'll receive a confirmation email with your tracking number. You can track your package using:
- The tracking link in your shipping confirmation email
- Your account dashboard on our website
- Directly on the carrier's website using your tracking number
If you have any issues with tracking or haven't received your package within the estimated delivery window, please contact us at orders@fikrrwood.com.
Packaging
Your handcrafted FikrrWood pieces arrive beautifully packaged and protected for their journey to you. We use:
Eco-Friendly Materials
Recyclable cardboard, biodegradable packing peanuts, and paper-based protective wrapping
Secure Protection
Custom-fitted inserts and cushioning to ensure your items arrive in perfect condition
Please save your packaging for at least 30 days in case you need to return or exchange your item.
Return Policy
30-Day Return Window
We want you to be completely satisfied with your purchase. If you're not happy with your item, you may return it within 30 days of delivery for a full refund or exchange.
To be eligible for a return:
- •Item must be unused and in the same condition you received it
- •Item must be in original packaging
- •You must have proof of purchase or receipt
- •Item must not show signs of use, damage, or alterations
How to Start a Return
- Contact us at returns@fikrrwood.com or through your account dashboard
- Provide your order number and reason for return
- Receive your return authorization and shipping label
- Pack the item securely in original packaging
- Ship the item using the provided label
- Receive your refund within 5-7 business days of receipt
Return Shipping
Free Return Shipping: We provide a prepaid return label for US returns
International customers are responsible for return shipping costs. We recommend using a trackable shipping service.
Exchanges
If you'd like to exchange an item for a different size, wood type, or product, we're happy to help! Follow the same return process and indicate that you'd like an exchange in your return request.
Exchange Process
- Initiate a return request and select "Exchange"
- Specify the item you'd like to receive instead
- We'll hold your replacement item while your return is in transit
- Once we receive your return, we'll ship your exchange immediately
- No additional shipping charges for exchanges within the US
Damaged or Defective Items
We take great care in crafting and packaging each piece, but occasionally items may be damaged during shipping or have manufacturing defects. If this happens, we'll make it right.
If Your Item Arrives Damaged
- Take photos of the damage and packaging immediately
- Contact us within 48 hours of delivery
- Provide your order number and photos
- We'll arrange for a replacement or full refund at no cost to you
You do not need to return damaged items unless we specifically request it.
Manufacturing Defects
All FikrrWood products are covered by our one-year warranty against manufacturing defects. Please note that natural variations in wood grain, color, and character are not considered defects. Contact us if you have concerns about your item.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized items made to your specifications
- Items marked as final sale or clearance
- Gift cards or discount codes
- Items that show signs of use or damage caused by the customer
- Items returned after 30 days from delivery date
For custom orders, we'll provide detailed specifications and wood samples before production to ensure your satisfaction.
Refund Processing
Once we receive and inspect your return, we'll send you an email to notify you of the approval or rejection of your refund.
Refund Timeline
- 1.
Item Received
We inspect the returned item within 1-2 business days
- 2.
Refund Approved
You receive email confirmation
- 3.
Payment Processing
Refund issued to original payment method within 5-7 business days
Note: Depending on your financial institution, it may take an additional 2-5 business days for the refund to appear in your account.
Questions About Shipping or Returns?
Our customer service team is here to help make your experience smooth and enjoyable. Don't hesitate to reach out with any questions or concerns.
Email: orders@fikrrwood.com or returns@fikrrwood.com
Phone: (555) 123-4567
Hours: Monday-Friday, 9am-6pm PST